Terms of Use

• You must be at least 18 years of age to create an account or transact on OurBazaar. The Platform handles legally binding contracts and payments, and we require all users to have full contractual capacity under Pakistani law.
• You must be a resident of Pakistan, or otherwise lawfully able to transact within Pakistan, unless we explicitly permit access in another jurisdiction.
• You must not be on a sanctions list maintained by Pakistan, the United Nations, or any other relevant authority, and you must not be barred from using the Platform under a prior suspension.
• By registering, you represent that all information you provide is accurate, current, and complete, and you agree to keep it up to date.

• Each natural person may hold one (1) account. A business on OurBazaar is a shop that ordinary accounts belong to, not a different kind of account — but the business console has its own password, separate from the one you use in the app, and we issue it. Changing either never changes the other. See Section 4A. Creating duplicate accounts to bypass a ban or limit is prohibited.
• You are responsible for maintaining the confidentiality of your login credentials, including your password, OTP codes, and any OAuth provider linked to your account.
• You must verify your phone number via OTP before transacting. Certain features (selling, withdrawing, high-value bidding) additionally require successful KYC.
• You must notify us immediately at support@ourbazaar.pk if you suspect unauthorised access or any compromise of your credentials.
• You authorise us to act on instructions received from your account so long as our verification checks pass. You remain responsible for activity on your account until you notify us of a compromise.
• OurBazaar reserves the right to suspend, restrict, or permanently terminate accounts that violate these Terms, our community guidelines, or applicable law.

OurBazaar is a peer-to-peer marketplace that connects buyers and sellers. We facilitate transactions; we are not a party to the sale agreement formed between users. Sellers are solely responsible for the accuracy, legality, and fulfilment of their listings, and buyers are responsible for inspecting listings before they purchase.

3.1 Permitted Items

• Pre-loved (second-hand) personal property: clothing, footwear, accessories, bags, jewellery, watches, eyewear, and similar items in legally tradeable condition
• New items listed by business sellers whose shop we have approved under Section 4A
• Handmade and artisanal goods
• Authenticated luxury goods, where the seller can produce reasonable provenance / authenticity evidence on request

3.2 Prohibited Items

The following may not be listed or sold on OurBazaar under any circumstance:

• Counterfeit, replica, or otherwise IP-infringing goods (including unauthorised “1:1” copies)
• Firearms, ammunition, parts, or any item regulated under the Pakistan Arms Act and the Pakistan Customs Act
• Narcotics, psychotropic substances, or any item regulated under the Control of Narcotic Substances Act 1997
• Alcohol, tobacco, and vaping products
• Stolen or unlawfully obtained property of any kind
• Adult or sexually explicit content, obscene material, and items facilitating illegal activity
• Live animals, animal parts, and products derived from endangered species (CITES restrictions apply)
• Currency, lottery tickets, financial instruments, and securities
• Hazardous materials, fireworks, and items requiring special transport handling
• Items that violate any third party’s intellectual property, publicity, or privacy rights
• Personal data (name lists, contact databases, account credentials)
• Anything else that violates Pakistani law, including but not limited to the Prevention of Electronic Crimes Act 2016

OurBazaar reserves the right to remove any listing and suspend any account at its sole discretion if a prohibited item is offered. Repeated violations lead to a permanent ban and may be reported to the Federal Investigation Agency's Cyber Crime Wing.

• Listings must be accurate, complete, and not misleading. Photographs must be of the actual item being sold (stock images are not permitted except for new business inventory).
• Sellers must clearly disclose the item’s condition using the OurBazaar condition scale (new with tags, new without tags, gently used, used, vintage) and call out any flaws.
• Sellers must own the right to sell the item and confirm it is not stolen, counterfeit, or under any encumbrance.
• Sellers are responsible for packaging the item securely and handing it to the courier within the handling time stated in the listing.
• Sellers must honour every confirmed order. Repeated cancellations after order confirmation will trigger limits on listing volume and, after a documented pattern, suspension.
• Sellers must respond to buyer questions within a reasonable time. Response time is reflected on the seller’s profile and feeds into search ranking.
• Sellers are responsible for all taxes arising from their sales, in accordance with the Federal Board of Revenue (FBR) and provincial revenue authorities. OurBazaar may furnish transaction summaries to comply with lawful tax-information requests.
• Sellers must not communicate with buyers in ways that bypass the Platform (asking for off-platform payment, soliciting personal contact information for purposes other than direct-pickup coordination, etc.).

You may sell on OurBazaar as an individual, or as a business registered in Pakistan. This section applies in addition to Section 4 where you sell through a business. Everything else in these Terms — the fees in Section 8, the payment hold, and the issue window and dispute process in Section 10 — applies to a business exactly as it applies to an individual seller. There is no separate fee schedule for business sellers.

4A.1 Registering a Shop

• A shop reaches us one of three ways: you apply through the public form on the OurBazaar business console, you register it from inside the console using an ordinary OurBazaar account, or we create it on your behalf with your agreement and hand it to you afterwards. An application creates nothing by itself — we review it, and approving it is what creates the shop and the account that runs it. The person the shop is registered or approved to becomes its owner and its named representative.
• The business console has its own password, held separately from your app password. We issue it, and you are asked to replace it with one only you know the first time you sign in. Neither password can be used in place of the other, and changing one does not change the other.
• We support three entity types: sole proprietorship, association of persons (AOP), and private limited company. You must give us the legal name, the entity type, the registered address, and the FBR National Tax Number (NTN), which we require of every entity type including sole proprietors.
• A SECP Company / Corporate Universal Identification Number (CUIN) is required for an AOP and for a private limited company. It is not required of a sole proprietor, and we do not ask for one.
• A Sales Tax Registration Number (STRN) is optional for every entity type. It is only issued above PKR 10 million in annual taxable supplies, so we neither require it nor treat its absence as a deficiency.
• By registering a shop you represent that the business exists as described, that the details and documents you give us are accurate and current, and that you are authorised to act for it.

4A.2 Verification and Approval

• You upload your registration documents and submit the shop for review. We may approve it, reject it with a reason so that you can correct and resubmit it, or suspend an approved shop.
• A shop may list on the Platform once we have approved it, or where we have expressly permitted it to begin before its review is complete. Approval is a decision about the paperwork you gave us at the time; it is not a warranty by OurBazaar about the business to any third party.
• One named representative of the business must complete the same individual identity verification that every OurBazaar seller completes, and must remain verified. We check this before you can submit the shop for review, again when we approve it, and again each time a listing is created for the shop.
• Registration details — legal name, entity type, NTN, SECP CUIN and registered address — cannot be edited once submitted, because they are what the review was carried out against. Contact Support to change one; a material change may require the shop to be reviewed again.
• Where we suspend a shop, it can no longer list or act on its orders. It keeps access to its existing support threads with us, so that it can be told why and can respond.

4A.3 Members, and Who Is Accountable

• Once a shop is approved, each person who has been accepted as a member of it may create listings for the shop without completing their own individual identity verification. That exemption covers listing and nothing else: buying, bidding and accepting an offer always require the individual’s own verified account.
• Anything a member does for the shop — a listing, a dispatch, a reply to a buyer, a decision on an order — is done by the business and binds it. The business and its representative are responsible for it.
• Any accepted member may act on the shop’s orders and read its support threads. This is deliberate: the colleague who packs a parcel is usually not the colleague who wrote the listing, and a conversation about an order must not be lost because one person is away.
• Until a person’s membership of a shop is revoked, they can continue to act for it. Tell us promptly when someone leaves the business so that their access can be removed.

4A.4 Listings, Dispatch and Returns

• A listing created for a shop is the shop’s listing, and the order and the support thread that follow it belong to the shop rather than to the member who created it.
• A listing carries its stock as variants — a size and colour combination with a quantity of its own. You are responsible for keeping those quantities accurate. Where two buyers race for the last unit, the buyer who loses is refunded.
• The dispatch time and the returns period you set on the shop are inherited by every new listing, including every row of a bulk catalogue import. They are a commitment to buyers, and Section 4 applies to them.
• You remain responsible for your own tax registration, invoicing and filings. Nothing in these Terms makes OurBazaar responsible for them, and Section 4 continues to apply to the taxes arising on your sales.

How we handle the registration details and documents you give us — where they are stored, who can open them, and how long we keep them — is set out in Section 4A of our Privacy Policy.

• Buyers must review listings carefully before purchasing. Questions about size, fit, authenticity, or condition should be raised in chat with the seller before the buy-now or bid action.
• Buyers must make payment in full at the time of placing an order through one of the Platform’s supported payment methods.
• Bids on auction listings are binding (see Section 6). Buy-now purchases create an immediate sale contract subject to seller fulfilment.
• Buyers must inspect items promptly upon receipt and raise any issue through the in-app issue window described in Section 10. This includes Cash on Delivery orders — see Section 9.
• Buyers must not initiate fraudulent chargebacks or payment disputes with their bank or wallet provider without first attempting resolution through OurBazaar Support. Chargebacks raised without good-faith use of our dispute flow may result in account suspension.
• Buyers who choose Direct Pickup commit to the additional terms in Section 7.

• A bid placed on an auction listing is a binding offer to purchase at that price if it is the highest bid when the auction closes. You may not retract a bid except in narrowly defined cases (typo correction within the first minute, seller materially changed the listing) approved by Support.
• Sellers may set a Reserve Price. If the reserve is not met when the auction closes, no sale is completed and the listing returns to the seller.
• OurBazaar may apply a Buyer’s Premium on top of the winning bid. The premium percentage is shown to the bidder at the time of bidding and again at checkout.
• A winning bidder must complete payment within the payment window stated on the auction (typically 48 hours from auction close). Failure to pay within the window allows the listing to be re-offered to the next-highest bidder or to be relisted.
• Shill bidding (bidding to inflate the price on your own item, including via accounts you control), bid retraction abuse, and any manipulation of auction outcomes are strictly prohibited and will result in immediate account termination.
• OurBazaar may cancel an auction or void specific bids where fraud, duress, or material listing inaccuracy is reasonably suspected.

Some listings offer Direct Pickup as a delivery option. When you choose this option:

• The seller’s pickup city and suburb / landmark are shown to you on the order tracking screen after payment is confirmed.
• Exact address and pickup time are arranged between buyer and seller through in-app chat. Do not disclose pickup details, share addresses, or arrange meetups outside the chat.
• OurBazaar is not responsible for in-person safety. Meet in public, well-lit locations during daylight hours where possible. Bring a friend if you can. Do not carry large amounts of cash.
• Where the order is prepaid, payment is processed through the Platform and you should not hand cash to the seller. Marking an order “received” in-app is what starts the 48-hour issue window, after which we release payment to the seller.
• Where the listing was bought on Cash on Delivery, you pay the seller in cash at the handover. That money passes directly between the two of you and is never held by OurBazaar, so we cannot reverse it and the 48-hour issue window does not apply to the payment — see Section 9.2. Inspect the item before you hand over the cash.
• The 48-hour issue window described in Section 10 starts when you mark the order as received in the app.
• Either party may cancel a direct-pickup arrangement up until the in-person handover, at which point the order becomes binding.

• Listing items on OurBazaar is currently free and uncapped for every user. When OurBazaar Pro launches, the free plan allows five new listings in a calendar month and Pro allows twenty; neither allowance carries over, and the count applies to listings you create, not to listings already live.
• OurBazaar charges a Platform Fee on every completed transaction. The applicable rate is shown at the time of listing and again at checkout. Holders of an active OurBazaar Pro subscription pay 50% of that fee, and 50% of the delivery fee; both the full and the discounted amounts are shown at checkout.
• A Processing Fee, set by our payment partner, applies to every transaction to cover gateway costs. It is charged to us and passed on unchanged, and is therefore not reduced by any subscription.
• For auctions, a Buyer’s Premium (Section 6) is added to the winning bid before fees.
• Subscription fees are billed monthly in advance and shown in PKR including any applicable taxes.
• Payments are processed through our integrated payment gateway. OurBazaar does not store your payment card details — not the number, not the CVV, and not the card brand, last four digits or expiry either. You enter your card on the gateway’s own secure form each time you pay, and it is never sent to us. Because nothing is stored, there is no saved card to select and no card kept on file between purchases.
• All amounts on the Platform are denominated in Pakistani Rupees (PKR) unless explicitly stated otherwise. International payment methods may incur additional foreign-transaction fees from your bank that OurBazaar cannot rebate.

8.1 How Money Moves on an Order

OurBazaar holds the buyer's payment until the order is complete. The seller is not paid at checkout. On a Cash on Delivery order delivered by courier the same is true one step later: the courier collects the cash and remits it to us, and we hold it for the issue window before releasing it. The one exception is a Cash on Delivery order collected by Direct Pickup, where the cash passes straight from buyer to seller and we never hold it — Section 9.2 explains what that means for you. The sequence for every other order is:

• You place the order and pay OurBazaar. The funds are held by us; they are not forwarded to the seller.
• We confirm the payment and notify the seller to prepare and dispatch the item. Delivery is by our courier partner, or by Direct Pickup where the listing offers it and both parties agree.
• You receive the item and confirm it in the app. That confirmation starts a 48-hour window in which you may raise a problem.
• If no issue is raised within 48 hours — or an issue is raised and resolved in the seller’s favour — we release the payment to the seller and the order closes.

We hold the money for the whole of that window precisely so that a genuine problem can still be put right. Once payment is released to the seller, the order is final and we can no longer reverse it on your behalf. Holds beyond the normal window may apply where fraud signals are detected, in which case the seller is told the reason.

Where a refund is due, you choose where it goes: OurBazaar credit, usually within one working day, or back to the payment method you used, typically within 3–5 business days. Any part of the order you paid for with OurBazaar credit always comes back as credit — we cannot send money to a card that did not pay it. The full terms, including what is and is not refundable, are in our Refund Policy.

Some listings offer Cash on Delivery (“COD”), where you pay in cash at the moment the item is handed over. COD is available only when the platform allows it, the seller has enabled it on that listing, and your account is not restricted under 9.4 below.

9.1 COD Delivered by Courier Carries Payment Protection

This section applies to a COD order delivered by courier. For a COD order collected by Direct Pickup, see 9.2 below.

Cash collected on delivery is remitted to OurBazaar by the courier and held for the 48-hour issue window in Section 10, exactly as a prepaid order is. The window starts when the order is marked delivered — the moment your money left your hands — and does not depend on how quickly the courier settles with us. The dispute process in Section 10 and our Refund Policy apply to COD orders.

This is a change. COD previously carried no payment protection, because cash passed directly from buyer to seller and we never held it. It no longer does.

Because we cannot return cash into your hand, an approved refund on a COD order is paid as OurBazaar wallet credit or by bank transfer, at your choice. Inspecting the item at handover is still the fastest way to avoid a problem — refusing a delivery is dealt with in 9.3 — but it is no longer the only protection you have.

9.2 Cash on Delivery Collected by Direct Pickup

If you choose both Cash on Delivery and Direct Pickup, you pay the seller in cash in person. That money never passes through OurBazaar. There is no courier to collect it and nothing for us to hold, so the payment protection in 9.1 does not apply: we cannot reverse the payment, and no refund is available from us on that order. The sale is complete at the handover.

Inspect the item before you hand over the cash. That inspection is your protection on these orders, and it is the reason we show you the seller's rating and history before you agree to meet. If the item is not what was listed, do not pay for it — once the cash has changed hands we have no way to bring it back.

You can still report the seller, and we still act on it. You may raise a dispute on the order exactly as on any other. We review it, decide who was at fault, and record that outcome against the account responsible. Consequences include losing access to Cash on Delivery, restrictions on buying or selling, and removal from the Platform. What we cannot do is move money we never held. This is a transaction between you and the seller that we introduce, record and police — not one we are a party to.

Every other combination keeps full protection: a prepaid Direct Pickup order is held by us and covered by the issue window, and a Cash on Delivery order delivered by courier is covered under 9.1.

9.3 Refusing a COD Delivery

Placing a COD order is a commitment to accept and pay for it. Refusing a delivery you ordered leaves someone else with the cost: the courier charges for the failed delivery and for returning the parcel to the seller, and OurBazaar or the seller absorbs it. Refuse only for a genuine reason — a visibly damaged parcel, or an item plainly different from the listing — and tell us through Support the same day.

9.4 Repeated Refusals

• Where our Support team determines that you refused a COD delivery without good reason, it is recorded against your account as an offence. You are notified when this happens.
• On the third such offence, Cash on Delivery is disabled for your account. You may continue to buy and sell normally, but only by paying through the Platform — which also means those orders carry the Section 10 protection that COD does not.
• The restriction applies to your account regardless of what an individual seller allows on their listing.
• You may ask Support to review a recorded offence or to lift the restriction. We keep the full history, including anything we later reverse, so a decision can always be re-examined.

10.1 48-hour Issue Window

Buyers have a 48-hour issue window starting from the moment an order is marked “delivered” (or received, for direct-pickup orders) to raise an issue if the item is significantly not as described, damaged in transit, or counterfeit. We hold the seller's payment for the whole of that window. If no issue is raised, the payment is released to the seller and the order closes — after which we can no longer reverse it.

This section applies to Cash on Delivery orders delivered by courier. Cash collected on delivery is remitted to us by the courier and held for the same window. See Section 9.1. It does not apply to the payment on a Cash on Delivery order collected by Direct Pickup, where the cash passes directly between buyer and seller and we never hold it — you may still raise a dispute and we still act on the outcome, but no refund is available from us. See Section 9.2.

10.2 Eligible Reasons

• The item materially differs from the listing (size, colour, condition, brand)
• The item arrived damaged due to insufficient packaging
• The item is counterfeit or otherwise infringes intellectual property
• The wrong item was shipped
• No item was shipped

10.3 Process

• Step 1: contact the seller through in-app chat with photos and a short description of the issue
• Step 2: if you cannot agree within 24 hours, open the order and use “Report a problem” to raise a dispute. Do this before the 48-hour window closes — raising a dispute keeps the payment on hold while we review it. EITHER party may raise one, not only the buyer
• Step 3: a member of our team takes the dispute on and is added to your existing chat with the other party, so the history is already in front of them. A message names them when they join, and they leave when the dispute closes
• Step 4: we mediate in good faith, request additional evidence as needed, and issue a binding decision (refund, partial refund, release to the seller, or no action). Decisions are typically issued within 5 business days
• Step 5: separately from the outcome, we record who was at fault — which may be the buyer, the seller, the courier, nobody, or both. Only buyer or seller fault is recorded against an account, and you are notified when it is

10.4 Refunds

Approved refunds are paid to the destination you choose — OurBazaar credit, usually within one working day, or the payment method you used, typically within 3–5 business days. Where the seller is at fault, OurBazaar may also bill the seller for the platform fee, processing fee, and any return-shipping cost. Either party may escalate an unresolved dispute to the relevant Pakistani consumer-protection authority.

Our Refund Policy sets out the full detail — what qualifies, what does not, how partial refunds and returns are handled, and the timeline for each payment method. Our Dispute Resolution Policy sets out the process itself — who may raise a dispute, how our team takes part, how fault is decided and recorded, and how to ask us to look again. Both form part of these Terms.

• OurBazaar offers a single paid plan, OurBazaar Pro, at PKR 2,500 a month. It removes advertising from the app, raises the monthly listing allowance from five to twenty and the monthly AI listing-description allowance from twenty to fifty, includes two listing boosts a month, adds an image background enhancer, and reduces the Platform Fee and the delivery fee by 50% on every order. A boost places one active listing in Featured This Week for seven days; boosts do not carry over, and additional boosts may be purchased for PKR 500 each by any seller, with or without a subscription. A boost affects placement in that one curated row only — it does not change search ranking, fees, or anything in Sections 9 and 10. The Processing Fee in Section 8 is NOT reduced — it is charged to us by our payment partner and passed on unchanged. Pro does not affect search ranking and confers no advantage in a dispute: the protections in Sections 9 and 10 are identical on every account.
• Subscriptions do NOT renew automatically. A subscription buys one billing period; it ends on its renewal date and nothing further is charged. We will tell you when it is ending, and you can start another period from the app whenever you choose. There is no card on file to charge — see Section 8 — and no cancellation is required to stop a renewal, because none is coming.
• The free plan is capped and those caps are enforced, not advisory: five new listings and twenty AI-drafted descriptions per calendar month, no background enhancer and no included boosts. Allowances reset on the first of each month (Pakistan time) and do not carry over. Pro raises the first two to twenty and fifty and adds the other two.
• You may cancel your subscription at any time from Profile → My Subscription → Cancel. Cancellation takes effect at the END of the period you have paid for — you keep every paid feature until then, and nothing further is charged. Cancelling does not shorten the period or trigger a refund. If you want the period ended early and your money back, that is a refund request under Section 8; an administrator reviews it, and only an approved refund ends a subscription before its date.
• Refunds for unused subscription time are at our discretion and are generally not offered. Refund requests for billing errors (duplicate charges, incorrect plan) are honoured within 30 days of the charge.
• We may change subscription pricing or feature inclusions on at least 30 days’ notice. A period you have already paid for is unaffected; the new price applies to the next period you choose to buy, and buying it is your acceptance.

You agree not to:

• Harass, threaten, abuse, stalk, defame, or otherwise harm other users
• Post false, misleading, deceptive, or defamatory content (listings, reviews, comments, support tickets)
• Attempt to circumvent the Platform to transact directly and avoid fees (i.e., asking another user to pay you off-platform)
• Scrape, crawl, or systematically extract data from the Platform without our explicit written permission
• Reverse engineer, decompile, or attempt to derive the source code of the Platform
• Introduce malware, viruses, ransomware, or any code intended to disrupt the Platform or its users
• Impersonate another person, organisation, or OurBazaar staff member; use a deceptive identity in chat
• Buy, sell, or attempt to use stolen payment instruments or compromised accounts
• Use the Platform for money laundering, terrorist financing, or any other unlawful purpose under Pakistani or international law
• Bypass, disable, or interfere with security or technical features of the Platform (rate limits, idempotency keys, fraud checks)
• Use the Platform to send unsolicited bulk communications, spam, or chain messages

We use automated systems for fraud detection, prohibited-content scans on listings, KYC document validation, search ranking, and (when you opt in) AI-generated listing descriptions. We also personalise your home feed from your own browsing and search activity on the Platform — note that clearing your in-app history hides those entries from you but does not by itself reset that personalisation. These systems are described in detail in Section 6 of our Privacy Policy. None of them produce a legally binding decision against you without human review available on request. If an automated decision materially affects you (listing removed, account suspended, KYC rejected), you may request human review by emailing support@ourbazaar.pk within 30 days of the decision.

All content, branding, design, code, and technology on the Platform (excluding user-generated content) is owned by or licensed to OurBazaar and protected by applicable Pakistani and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of the Platform or its content without our express written permission.

By posting content on the Platform (listing photos, videos, descriptions, reviews, comments, chat messages), you grant OurBazaar a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, host, store, reproduce, modify (e.g., resize images), and display that content solely for the purpose of operating, providing, and promoting the Platform. You confirm that you own or have the necessary rights to grant this licence.

If you believe content on the Platform infringes your IP rights, send a takedown request to support@ourbazaar.pk with a description of the work, evidence of ownership, and the URL or listing id of the infringing content. We will review and respond within 7 business days.

To the maximum extent permitted by applicable law, OurBazaar and its officers, employees, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or loss arising from transactions between users. Our total aggregate liability for any claim arising out of or related to these Terms or your use of the Platform shall not exceed the greater of (a) PKR 10,000 or (b) the total fees you paid to OurBazaar in the three (3) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be lawfully limited, including liability for fraud, gross negligence, or wilful misconduct.

You agree to indemnify, defend, and hold harmless OurBazaar, its affiliates, and their respective officers, directors, employees, and contractors from and against any claims, damages, losses, or expenses (including reasonable legal fees) arising out of: (a) your use of the Platform; (b) your listings or purchases; (c) your violation of these Terms or any law or regulation; (d) your infringement of any third party's intellectual property, publicity, or privacy rights; or (e) content you post on the Platform.

17.1 Deleting Your Account

You can delete your account yourself, from inside the app: Profile → Privacy → Account → Delete account. No email, no form, and no need to contact us.

• Your account is closed straight away. Your profile stops being visible, your live listings are withdrawn, and you are signed out on every device.
• You then have 30 days to change your mind — simply sign back in during that period and the deletion is cancelled.
• After 30 days the closure is permanent and cannot be reversed. Your identity stops being visible to anyone on the Platform from that moment.

Some things must be settled first, because someone else is relying on them: orders still in progress, listings that are still live, and any payment we are still holding for one of your sales. The app tells you which of these apply and what to do about each.

What we keep, and why. From the moment your account closes, no other user can see who you were — reviews you wrote and conversations you took part in show “Removed user”. Behind that, your name, contact details and order history are retained for seven years and are visible only to our compliance and support staff. That retention exists for three reasons: tax and audit obligations that require a transaction to identify its parties; defending payment disputes and chargebacks, which can arrive months later; and fraud prevention, so that deleting an account cannot be used to erase a fraud history and start again. After seven years those details are destroyed. Section 10.1 of our Privacy Policy sets this out in full.

Reviews you left stay visible as a record of a real transaction, with your identity removed. Any OurBazaar credit in your wallet is lost, because credit cannot be transferred to a bank account.

17.2 Termination by OurBazaar

We may suspend or terminate your account immediately, with or without prior notice, if we reasonably believe you have violated these Terms, our community guidelines, or applicable law. Where prior notice is reasonable in the circumstances, we will provide it. You may appeal a termination within 30 days by emailing Support.

17.3 Survival

On termination, your right to use the Platform ceases. Provisions that by their nature survive termination — intellectual property rights, limitation of liability, indemnification, governing law, and dispute resolution — remain in effect.

These Terms are governed by the laws of the Islamic Republic of Pakistan. Both parties agree to attempt good-faith negotiation before initiating formal legal proceedings. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Pakistan.

For cybercrime-related issues (account takeover, fraud, harassment), you may also report the matter directly to the Federal Investigation Agency's Cyber Crime Wing. For payment-processing complaints, you may also contact the State Bank of Pakistan or the bank that issued your payment instrument.

We may revise these Terms at any time. The “Last updated” date at the top of this page always reflects the current revision. We will notify you of material changes via in-app notification and email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes your acceptance of the revised Terms. If you do not accept a change, your remedy is to stop using the Platform and, if you wish, delete your account.

For questions, complaints, takedown requests, or any other matter relating to these Terms, please contact us: