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OurBazaar

Contact

Tell us what went wrong. We will tell you what we did.

Four ways to reach us, and one rule for choosing between them: if it is about a specific order, start in the app so the ticket arrives with the order attached. Everything else, email is fine.

Monday – Saturday · 9 AM – 6 PM PKT

Channels

Pick the one that fits

All four reach the same team. They differ in what arrives with your message.

  • In the app

    The fastest route for anything to do with a specific order. A ticket raised in the app arrives with your account, the order and up to three photos, a PDF or a video attached — so nobody has to ask you for a screenshot.

    Menu › Support

  • Email

    Best for anything that needs a written record: account access, verification, billing questions, privacy and data requests, or a complaint you want tracked.

    support@ourbazaar.pk

  • WhatsApp

    Quick questions, during business hours. Please do not send documents or payment details over WhatsApp — use the app or email so it stays attached to your account.

    +92 324 222 9227

  • Phone

    Monday to Saturday, 9 AM to 6 PM PKT. Useful when something is time-critical — a delivery going wrong today, or a claim window about to close.

    +92 324 222 9227

Before you write

Four things that have a faster route than us

Each of these already has a mechanism behind it. Using it does more than a message can — it holds money, starts a clock, or brings a moderator in.

  • My order arrived wrong, damaged, or not at all

    Report it from the order itself in the app, inside the 48-hour window after delivery is confirmed. That is the only route that automatically holds the seller payout, opens a ticket, and puts a moderator into your chat with the other party.

    Read the Dispute Policy

  • I want a refund, or my refund has not arrived

    Refunds follow the order, so start from the order in the app. Approval is deliberately slow by design — a refund is raised by one member of the team and approved by another — and where the money lands depends on the destination you chose.

    Read the Refund Policy

  • My identity verification is stuck or was rejected

    Email us from the address on the account. Verification gates listing, bidding, buying and accepting offers, so it is the one thing worth chasing directly rather than waiting on.

    support@ourbazaar.pk

  • I want my account or my data deleted

    Account deletion is built into the app under your account settings, and it runs on a 30-day grace period — signing back in during that window cancels it. Email us if you cannot reach the setting.

    Read the Privacy Policy

Still not sure? The questions people ask most are answered on the home page — payments, auctions, verification and what happens when an order goes wrong.

What happens next

What we can and cannot promise

We aim to answer within one business day
That is a target, not a contractual SLA, and we would rather say so than publish a number we cannot always hit. Anything tied to a closing claim window is picked up first.
A dispute is investigated, not rubber-stamped
Both sides are asked for evidence and both are told the outcome. Where the decision favours the buyer, the seller payout stays held until the money question is settled.
We will never ask you for your password or an OTP
Nobody from OurBazaar needs either, on any channel, ever. If a message asks you for one, it is not us — report it and we will look into the account it came from.
Office No. 177-C, Street 49, DHA Phase 1,
Lahore Cantonment, Lahore, Pakistan
The notifications screen in the OurBazaar app: an order marked delivered with a note that payment is released after 48 hours provided no issue is raised, order updates, new messages and a review.